T-Mobile US complaints phone number & email address.

About T-Mobile US complaints

T-Mobile US is one of the largest wireless service providers in the United States, with millions of customers across the country. While the company prides itself on its reliable service and affordable plans, sometimes customers experience issues that require them to file a complaint.

In this article, we’ll provide you with everything you need to know about filing a complaint with T-Mobile US, including the phone number and email address to use, as well as some frequently asked questions and tips for a successful resolution.

T-Mobile US Complaints Phone Number & Email Address

If you’re experiencing issues with your T-Mobile US service, you’ll need to contact the company’s customer support team. Here is the phone number and email address to use:

• Phone Number: 1-800-937-8997
• Email Address: TMobileCares@t-mobile.com

When contacting T-Mobile US, be sure to have your account information on hand, including your phone number, account number, and any relevant details about your issue.

How to File a Complaint with T-Mobile US

If you’re having trouble with your T-Mobile US service and need to file a complaint, there are a few steps you can take to ensure the process goes smoothly:

1. Contact Customer Support: As mentioned above, the first step is to contact T-Mobile US customer support by phone or email. Be sure to explain your issue clearly and provide any relevant details.
2. Escalate Your Complaint: If you’re not satisfied with the initial response from customer support, ask to speak with a supervisor or manager. They may be able to offer additional assistance or escalate your complaint to a higher level.
3. File a Formal Complaint: If your issue still hasn’t been resolved, you can file a formal complaint with T-Mobile US. You can do this by visiting the company’s website and filling out the online complaint form.
4. Contact Regulatory Agencies: If you’re still not satisfied with the outcome, you can file a complaint with regulatory agencies such as the Federal Communications Commission (FCC) or the Better Business Bureau (BBB).

Tips for a Successful Resolution

Filing a complaint can be a frustrating process, but there are a few things you can do to increase your chances of a successful resolution:

• Be Clear and Concise: When explaining your issue to customer support, be sure to provide all relevant details and explain the problem clearly and concisely.
• Be Polite and Professional: Even if you’re frustrated, it’s important to remain polite and professional when speaking with customer support representatives.
• Keep Records: Keep a record of all communications with T-Mobile US, including phone calls, emails, and any correspondence you receive.
• Follow Up: If you don’t hear back from T-Mobile US within a reasonable amount of time, follow up with them to ensure your issue is being addressed.
• Consider Alternative Options: If you’re still not satisfied with the outcome, consider switching to a different wireless service provider

Other Ways to Contact T-Mobile US

In addition to the phone number and email address provided above, there are other ways to contact T-Mobile US:

• Chat: You can chat with a customer support representative through the company’s website.
• Social Media: T-Mobile US has a strong social media presence and can be contacted through platforms like Twitter and Facebook.
• T-Mobile App: The T-Mobile app allows customers to manage their accounts and contact customer support directly.

T-Mobile US Executive Team

T-Mobile US is led by a team of experienced executives who are responsible for the company’s strategic direction and day-to-day operations. Here are the members of the T-Mobile US Executive Team:

Mike Sievert – CEO

Mike Sievert became CEO of T-Mobile US in April 2020, succeeding John Legere. Sievert has been with T-Mobile US since 2012 and has served in a number of senior leadership roles, including President and Chief Operating Officer.

Neville Ray – President of Technology

Neville Ray is responsible for the development and deployment of T-Mobile US’s network and technology. Ray has been with T-Mobile US since 2000 and has played a key role in the company’s transformation into a major wireless carrier.

Peter Osvaldik – Executive Vice President & CFO

Peter Osvaldik is responsible for T-Mobile US’s financial operations, including budgeting, forecasting, and financial reporting. Osvaldik has been with T-Mobile US since 2010 and has served in a number of finance-related roles.

Jon Freier – Executive Vice President, Consumer Group

Jon Freier is responsible for T-Mobile US’s consumer sales and operations, including the company’s retail stores and customer care. Freier has been with T-Mobile US since 2008 and has played a key role in the company’s growth and success.

Matt Staneff – Executive Vice President & Chief Commercial Officer

Matt Staneff is responsible for T-Mobile US’s commercial strategy and operations, including sales and marketing. Staneff joined T-Mobile US in 2013 and has served in a number of marketing-related roles.

Callie Field – Executive Vice President, Customer Care

Callie Field is responsible for T-Mobile US’s customer care operations, including call centers and customer service functions. Field has been with T-Mobile US since 2010 and has played a key role in the company’s efforts to improve its customer service experience.

Dave Miller – Executive Vice President, Human Resources

Dave Miller is responsible for T-Mobile US’s human resources operations, including talent acquisition, training, and employee relations. Miller joined T-Mobile US in 2013 and has served in a number of HR-related roles.

Janice Kapner – Executive Vice President, Communications and Community Engagement

Janice Kapner is responsible for T-Mobile US’s communications and public relations functions, as well as the company’s community engagement efforts. Kapner joined T-Mobile US in 2016 and has more than 25 years of experience in communications and public relations.

Mike Katz – Executive Vice President, T-Mobile for Business

Mike Katz is responsible for T-Mobile US’s business sales and operations, including the company’s enterprise and government business. Katz has been with T-Mobile US since 2013 and has played a key role in the company’s efforts to expand its business offerings.

T-Mobile US Social Media Links

T-Mobile US maintains an active presence on a variety of social media platforms. Here are some of the company’s social media links:

• Facebook: https://www.facebook.com/TMobile
• Twitter: https://twitter.com/TMobile
• Instagram: https://www.instagram.com/tmobile/
• YouTube: https://www.youtube.com/user/TMobile
• LinkedIn: https://www.linkedin.com/company/t-mobile/

By following T-Mobile US on social media, customers can stay up-to-date on the latest news and promotions from the company, as well as engage with other customers and the T-Mobile US support team. Additionally, T-Mobile US often uses social media as a channel for customer service, so customers can reach out for help and support on these platforms.

Conclusion

T-Mobile US is active on a variety of social media platforms, providing customers with a way to stay connected and engaged with the company. By following T-Mobile US on social media, customers can stay informed about the latest news and promotions, as well as connect with other customers and the company’s support team.