About us
Frontier Communications is a telecommunications company that provides internet, phone, and television services to residential and business customers. While Frontier aims to provide excellent service to its customers, it’s inevitable that problems may arise. If you’ve encountered an issue with your Frontier Communications service and need to file a complaint, you’re in the right place. In this article, we’ll provide you with Frontier Communications’ complaint phone number, email address & complaint form to help you get in touch with their customer service team and resolve your issues quickly and efficiently.
How to Contact Frontier Communications Complaint Phone Number, Email Address & Complaint Form
- Frontier Communications Complaint Phone Number
If you prefer to speak to a customer service representative, you can call Frontier Communications’ complaint phone number at 1-800-921-8101. You’ll be prompted to select the reason for your call from a menu of options. Choose the one that best describes your issue to ensure that you’re directed to the right department. Once you’ve been connected with a representative, explain your issue clearly and provide any necessary details, such as your account number, to help them assist you better.
- Frontier Communications Email Address
If you prefer to file a complaint in writing, you can send an email to Frontier Communications at support@frontier.com. In your email, provide a clear and concise description of your issue and any relevant details. Be sure to include your account number and contact information so that a representative can get back to you. Keep in mind that email correspondence may take longer to receive a response, so it’s best to call the Frontier Communications complaint phone number if your issue requires immediate attention.
- Frontier Communications Complaint Form
Another option for filing a complaint is through the Frontier Communications complaint form. You can find the complaint form on their website under the “Contact Us” section. Fill in the required information, including your contact details, account number, and a description of your issue. Submit the form, and a customer service representative will get in touch with you as soon as possible.
The social media links for Frontier Communications:
- Facebook: https://www.facebook.com/FrontierCorp
- Twitter: https://twitter.com/FrontierCorp
- LinkedIn: https://www.linkedin.com/company/frontier-communications/
- YouTube: https://www.youtube.com/user/FrontierCorp
- Instagram: https://www.instagram.com/frontiercorp/
You can follow Frontier Communications on these platforms to stay up-to-date on their latest news, promotions, and service updates. Additionally, you can use these channels to reach out to their customer service team and file a complaint if necessary.
Frontier Communications’ Executive Team:
- Bernard Han – President and Chief Executive Officer
- Sheldon Bruha – Executive Vice President and Chief Financial Officer
- Mark Nielsen – Executive Vice President and Chief Legal Officer
- Timothy Travaille – Executive Vice President and Chief Marketing Officer
- Steve Gable – Executive Vice President and Chief Technology Officer
These individuals are responsible for overseeing the company’s operations, financial performance, legal and regulatory compliance, marketing strategies, and technology innovation. If you need to escalate a complaint or reach out to the company’s executive team for any reason, you can find their contact information on Frontier Communications’ website.
FAQs
You can file a complaint with Frontier Communications about any issue related to their services, such as billing, service outages, technical issues, or customer service concerns.
Response times vary depending on the nature of the issue and the method of contact. If you call Frontier Communications’ complaint phone number, you may receive an immediate response, while email correspondence may take longer. The company aims to respond to all complaints as quickly as possible.
If you’re not satisfied with the response you receive from Frontier Communications, you can request to speak to a supervisor or escalate your complaint to the company’s executive team.
Conclusion
While issues with your Frontier Communications service can be frustrating, it’s important to remember that the company’s customer service team is there to help. If you need to file a complaint, you can do so by calling the Frontier Communications complaint phone number, emailing their support team, or using the complaint form on their website. Regardless of the method you choose, make sure to provide clear and concise information about your issue to ensure a quick and efficient resolution.